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Thursday, July 16, 2020

Naturally, the customer is expected to take the hit

CINCINNATI — Kroger stores are no longer providing coin change for most transactions.

Signs are posted throughout most area stores informing customers of the new change. Customers at all manned checkout lines will no longer receive coins back for cash payments.
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I've got a better idea - instead of asking the customer to round up on every purchase, why doesn't the store round 'down' if the change due back is under 50 cents?

We're not seeing it here. I asked the teller at the bank Tuesday if they're having a shortage of change and she gave me a WTF look and said no, she's never even heard of one.

35 comments:

  1. Kenny,
    This is a minor gripe about Kroger, not about loose coinage. And for the record, here in the northern 'burbs of greater Chicago (Lake County,IL) I myself haven't seen anything of a coin shortage, even though others are talking about it.
    I shop (mostly) at a Kroger subsidiary - Mariano's - because the store is conveniently located to home. A while back, per a Kroger policy or some such nonsensical clap-trap, they implemented a $0.50 charge if your transaction was debit with cash back. Credit or straight debit had no such surcharge. Mariano's used to be a small-ish, family owned / operated chain who hired GOOD PEOPLE and treated their customers very well. Since the buyout a couple years ago, not the same. More stock-outs, fewer employees on the floor, harder to find help, etc. And ... in this age of Chinese Wuhan Beer Virus, fewer employees still. Ugh. What's a fella to do? (/rant over)

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    Replies
    1. A particular pet peeve of mine also. I'm not out and about enough to notice if anybody else is doing this also.

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    2. Kroger bought the biggest local chain in our state many years ago. Within 2 years everything had transformed from a good place to work and shop to a "how can we screw you" type of business. Was there recently and noticed Kroger's suggestion that the preferred option for rounding up is to have that amount go to charity. As if we should trust Kroger to actually get the money anywhere other than in their own pockets?

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  2. Or...Kroger and other retailers could issue a credit-card with the change credited to the account. Whenever you pay cash, stuff the card into the slot and the change would be added.

    If the person paying cash does not have a card to stuff into the slot, then they would have to spit out another one.

    This does not need to be hard.

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  3. Big change shortage in Austin. I carried a bag of change into Randall's to dump into the Coinstar machine. I had heard about the coin shortage, and found a manager who very quickly told the courtesy booth clerk to buy my change at face value instead of paying the Coinstar vig. Thought she was going to wet her pants she was so excited. So, yeah, the shortage is a thing in Central Texas.

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  4. Two days ago, this same thing happened at a local Chik-Fillet. "We don't provide coin change so exact cost is required". This was at the drive-thru and no sign was provided at order kiosk. Wife was pissed, but had the exact change and told them 'I want my dollar back' as the cost had been rolled up.

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  5. Yeah, I'm with the teller. I think it's a push to keep from handling things. Coins are tough to clean and dry without them getting sticky and hard to separate. But no one can tell the truth anymore. .gov always seems to have to lie about things to justify what they recommend.

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    1. The country can build skyscrapers but the friggin government can't make enough coins?

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    2. Coins are EASY to clean and dry, if you handle them like brass. Swish around in soapy water, rinse and drain, and then dump into your tumbler. The media takes care of any stickiness or separation issues. Reloading can solve ANYTHING.

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  6. It's been at least ten years since I cashed any of my change in. I have a least 7 or 8 of them plastic coffee cans full back in the closet and working on another.

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    Replies
    1. At about $11 per pound (my experience from when I hoarded loads of coins in an old sock)you may have a nice piggy bank there.

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    2. I think it runs about a hundred bucks a can. I would have the wife wrap it up and take to the bank but I would rather she not know for sure how much is there.

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    3. In a 5 gallon water jug (the second band) I had 10 1/2" in height in coinage that weighted 125# and cashed in at just over $1600 a couple of years ago. Took 10 years, but it does add up.

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  7. I have a jar of coins. Think I'll wait about 6 weeks, then will pay with exact change just to see if Kroger no longer knows how to handle that.

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  8. My credit union, which used to allow you to run your change through their counter & issue bills for free, now charges 5%. Last time I emptied the coin jar paid for most of the gas for our CO fishing trip.
    So I guess I'll start keeping pocket change on me.
    CC

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  9. Just another play to go digital. First coins, then small bills, then nothing but plastic. At which point the gubberment has total control.

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    Replies
    1. Exactly.
      It's all about control. Those people have always thought of us as property, sub-humans to be exploited. Technology is now on the verge of making that possible.

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    2. They probably already know your coordinates, exactly what you are doing, and what time you had your first cup of joe this morning.

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  10. I've heard of places requesting coins here in Oregon, have not seen it at any of the stores myself.
    I wish the mints would stop producing and using pennies and nickels. They're a waste of metal and pocket space.

    ReplyDelete
    Replies
    1. No, they're not a waste of either metal or pocket space. They're money, jingling in your pocket, like it fucking should be. Not stupid digits on a card.

      Honestly Daniel, that's pretty damned selfish of you, that just because YOU don't personally value coins, you want "the mint" to take them away from everyone who does value them.

      Tell us, do you vote that way? What other "wastes" do you want to deprive the rest of us of? Inefficient "zoning" laws that allow excessive freedom to property owners? Too much legal "discovery" paperwork to uncover corruption? Or perhaps the Bill of Rights might be too wordy for you?

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  11. They should round in favor of the customer since this is their initiative. Wonder how much they will profit off the rounding up and collecting a little bit from almost all transactions.
    Seems that would be something for the States' AG or Feds to look into, but we know they are too busy implementing transformations to our once Great Country.
    If this Democratic Party mayhem and policies is not enough to get many to vote just about ANY party besides them, nothing will and another nail in the coffin.

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    Replies
    1. I wonder if the new, unpublished coin rules make a distinction whether the customer is wearing a mask or not?

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  12. The reason for this is the checkers can not count out the change without assistance.

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  13. I had a large can of change and decided to spend it away. I bought a large coffee with loose change in the cafeteria every day. By the time the change was gone, the daily coffee was a habit and hard habit to break.

    Geek

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  14. FWIW
    https://www.14news.com/2020/07/14/chief-economist-explains-national-coin-shortage/

    Makes sense.

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  15. I'm curious how a store with forced rounding up/no change would react if you paid in cash and rounded down when conventional rounding says you should.

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  16. Merced County CA same situation with the drive throughs. Placer, Nevada, El Dorado, not so much.

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  17. I live just North of Cincinnati. Kroger got 'woke' just after Wal-Mart did, and as Wallyworld banned gun sales to anyone under 21, Kroger followed by removing Guns & Ammo, American Handgunner, Firearms News, and ANYTHING to do with guns from their stores. Plus, they've adopted the Wal-Mart model of building a new store across the street from an old one, and leaving a huge, empty building that nobody needs or can afford to lease (the one near me just moved again, this is their THIRD store on THE SAME BLOCK.) So...fuck them right up the ass. I go to Meijer, until they start this stupid shit.

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  18. My wife and I always save our change. We have a load of 1 gallon glass milk jugs filled. We have been saving change for our whole married life. 33 years. My kids will have fun with it. Kroger can kiss my ass.

    joe

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  19. It's my wife's fault. She has a 5 gal. water jug she's been hoarding coins in for 10 years to pay for a special anniversary trip she wants to go on.

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  20. Got a 5 gal jug here too. It’s full enough now that we’re gonna need a hand truck to get the danged thing outta the bedroom and down the stairs. Gonna have to rig up some sorta lift to get it in and outta the pickup as my sweetheart’s tiny car probably weighs less than the jug will, when it’s finally time to cash it in. ;-)

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  21. Armpit of Dallas Co. Kroger - doing it too - but used the self-checkout with cash last night and it gives change. I held it up as I was walking out, "I got change!"

    Whatever, I'm weird.

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