What would you do if you landed in an unfamiliar city one evening planning to pick up a rental car, only to find the rental counter completely lacking in staff? Waiting for someone to show is one choice; a taxi or mass transit another. Or, of course, there's always option is to simply grab a car with keys in it and drive away, as the mayor of Denver, Colorado and a gaggle of other Hertz customers did an upstate New York location in July.
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Hertz has left me stranded several times - once to the point of deleting my reservation while I watched, several times having their counter closed during supposedly open hours, other times "out of vehicles" in spite of holding reservations. One of the suckier companies I'm aware of (put LaQuinta on that list for many of the same reasons). Great customer service ... keeping in mind what bulls do to cows.
ReplyDeleteThe Denver mayor has said that he'll use city cops to resist the feds from deporting illegals.
ReplyDeleteSo he's a crim on top of being a commie. Well, big surprise.
I want to hear his lame excuse for a laugh.
Why can't you just swipe your credit card and go get a car off the lot? Why do they need people if they are just renting cars? This industry may be over thought.
ReplyDeleteExcellent thinking
DeleteThank goodness the Hertz executive "actioned" immediately!
ReplyDeleteMy companion of African-American descent.
DeletePeople just make shit up and roll with it. LOL
I'll let you in on a little secret that may change your perspective. Car rental agencies are not in the business of renting cars. They are in the business of making used cars. They are owned by the major car makers and their sole purpose is to turn new vehicles into used ones as cheaply as possible, so that the major automakers can corner a significant % of the used car market.
ReplyDeleteFlew into Hilo one night after 10 pm. You are fucked if you don't have a ride.....
ReplyDeleteWhy is anyone still renting from Hertz? "Hertz will pay $168 million to customers it falsely accused of stealing its cars. In total, the settlement will cover 364 people falsely accused of car theft. In a statement, the company said the number represents "more than 95%" of such claims. "
ReplyDeletePeople allegedly spent time in jail because Hertz' inventory system was so bad, they simply reported cars they KNEW were not stolen as stolen so they could find them.
For example, "Mississippi man spent more than 6 months in jail after Hertz reported his rental car stolen; he had returned it and paid in full, but the company had failed to inform prosecutors, he said in his suit."
https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement
I stopped renting from Hertz after a trip to China Lake. They gave me some Toyota science experiment with strange blinky devises attached to the windshield. While in Crudsville it stopped responding to the key fob and would randomly shut off. When I called instead of bringing me a replacement they wanted me to drive it to LAX or Bakersfield for an exchange car...hmmmm....let me see, drive a malfunctioning vehicle into the desert for your convenience? No thank you, I'll die on my own time. Never rented from them again.
ReplyDeleteWouldn't the taking of a vehicle without the owner's permission be grand theft auto?
ReplyDeleteThe Denver Douchebag should be charged.