An angry auto buyer who was refused a refund for a vehicle he bought at Mazda Southtowne earlier in the day returned with a vengeance late Monday afternoon and smashed his way into the dealership’s showroom.
I'm pretty sure that contract law sez you can cancel any contract within 3 days - I know that is how it works in NJ at least, and I think Florida also. Any legal eagles out there that can weigh in on this? Car salesmen have a stereotype for a reason.
For automobile sales, Utah does not have a right to rescind. However, the state does have a law that the seller must disclose buyer's right of cancellation. The Lemon Law applies to new vehicles only.
This idiot now has larger problems. In hindsight he might decide this wasn't the hill to die on.
Utah law for used cars is you bought it, you assume all responsibility for the vehicle. 3 day cancellation doesn't apply to vehicles and no "lemon" laws for used vehicles.
I knew of a guy in Minneapolis in the 80's who walked the boulevard in front of a car dealer holding a poster board saying they sold him a lemon. After about 4 hours he got his money back. Minnesota now has a "lemon-law".
When WT Grant's went belly up in 1976, I lost my trucking job. Friend was the General Manager of a car dealership and said, "come work selling cars, you'll make money." I did, and I made it a habit to be completely honest with people. Unfortunately, the boss didn't tell the sales staff what he was doing. I sold a car to a guy on a Friday night and he was happy with the deal. The unfortunate part came the next morning with an irate customer and a newspaper ad listing the car for $500 less than what he paid for it. It got ugly quick. Naturally, nothing I said about not knowing it was going in the ad was believed.
Reminds me of a co-worker who bought a used vehicle and drove it until the engine blew. He called the bank at that point and told them he was going to stop making payments and where they could pickup the car. They told him it didn't work that way. I left there before things were resolved, so never heard what happened. I did hear that he was going around asking co-workers to give him money for his themed-wedding.
People have no emotional control anymore. In a business class I took in the early 1980s (before social media) it was said a disgruntled customer would inform at least 10 people and cause the loss of some business. That is why "the customer is always right" is done by good businesses. This guy could have just posted about his bad deal and done the same loss of sales to the car business without becoming a felon.
In this age of Yelp and similar bullshit sites, that information will be lost in a sea of noise. I've learned to take ALL reviews with a giant grain of salt...good and bad.
Not long ago I was in the hospital for a couple of days (heart thing, thankfully nothing's wrong) and one of the orders I was given was to find a GP. I found one near me actually taking patients, which is no small feat, and started looking at reviews. Sure enough, half of them were extremely negative containing all kinds of horror stories about what a dismissive and incompetent asshole he was, and the other half were absolutely glowing.
Anyway I had a followup at the hospital 2 weeks later and the person attending me was giving me a list of doctors in my area, and sure enough the doctor I found came up. He's like, "Oh, I know him. My father goes to him. He's fantastic...saved my dad's life once by sending him straight here when he was on the verge of having a massive heart attack."
So yeah, ranting on the internet isn't warning people about shit...it just makes you look like one of those retards who rants about everything on the internet. Driving your car into a showroom on the other hand gets some real attention. Sure, you'll pay dearly for it, but now everybody knows. I'll add that many businesses seem to have a "The customer can eat shit" attitude nowadays when it comes to service.
FAFO. Classic.
ReplyDeleteMoral of this story: When Mazda gives you lemons instead of making lemonade seek help by enrolling in anger management class and then buying a Tesla.
ReplyDeleteI guess he really showed them.
ReplyDeleteBoycott them back to the Stone Age. Then again, even Kid Rock went back to Bud Light, aka, Mulvaney Juice.
ReplyDeleteI'm pretty sure that contract law sez you can cancel any contract within 3 days - I know that is how it works in NJ at least, and I think Florida also. Any legal eagles out there that can weigh in on this? Car salesmen have a stereotype for a reason.
ReplyDeleteWell maybe but I believe he has bought that car in full now.
DeleteFor automobile sales, Utah does not have a right to rescind. However, the state does have a law that the seller must disclose buyer's right of cancellation.
DeleteThe Lemon Law applies to new vehicles only.
This idiot now has larger problems. In hindsight he might decide this wasn't the hill to die on.
Utah law for used cars is you bought it, you assume all responsibility for the vehicle. 3 day cancellation doesn't apply to vehicles and no "lemon" laws for used vehicles.
DeleteAs soon as you take possession and drive off, that car's yours.
ReplyDelete"Seeing taillights" is a euphemism for 'sold'.
I knew of a guy in Minneapolis in the 80's who walked the boulevard in front of a car dealer holding a poster board saying they sold him a lemon. After about 4 hours he got his money back. Minnesota now has a "lemon-law".
ReplyDeleteWhen WT Grant's went belly up in 1976, I lost my trucking job. Friend was the General Manager of a car dealership and said, "come work selling cars, you'll make money." I did, and I made it a habit to be completely honest with people. Unfortunately, the boss didn't tell the sales staff what he was doing. I sold a car to a guy on a Friday night and he was happy with the deal. The unfortunate part came the next morning with an irate customer and a newspaper ad listing the car for $500 less than what he paid for it. It got ugly quick. Naturally, nothing I said about not knowing it was going in the ad was believed.
ReplyDeleteReminds me of a co-worker who bought a used vehicle and drove it until the engine blew. He called the bank at that point and told them he was going to stop making payments and where they could pickup the car. They told him it didn't work that way. I left there before things were resolved, so never heard what happened. I did hear that he was going around asking co-workers to give him money for his themed-wedding.
ReplyDeletePeople have no emotional control anymore. In a business class I took in the early 1980s (before social media) it was said a disgruntled customer would inform at least 10 people and cause the loss of some business. That is why "the customer is always right" is done by good businesses. This guy could have just posted about his bad deal and done the same loss of sales to the car business without becoming a felon.
ReplyDeleteIn this age of Yelp and similar bullshit sites, that information will be lost in a sea of noise. I've learned to take ALL reviews with a giant grain of salt...good and bad.
DeleteNot long ago I was in the hospital for a couple of days (heart thing, thankfully nothing's wrong) and one of the orders I was given was to find a GP. I found one near me actually taking patients, which is no small feat, and started looking at reviews. Sure enough, half of them were extremely negative containing all kinds of horror stories about what a dismissive and incompetent asshole he was, and the other half were absolutely glowing.
Anyway I had a followup at the hospital 2 weeks later and the person attending me was giving me a list of doctors in my area, and sure enough the doctor I found came up. He's like, "Oh, I know him. My father goes to him. He's fantastic...saved my dad's life once by sending him straight here when he was on the verge of having a massive heart attack."
So yeah, ranting on the internet isn't warning people about shit...it just makes you look like one of those retards who rants about everything on the internet. Driving your car into a showroom on the other hand gets some real attention. Sure, you'll pay dearly for it, but now everybody knows. I'll add that many businesses seem to have a "The customer can eat shit" attitude nowadays when it comes to service.